The iTSM Group comprises iTSM Consulting GmbH, founded in 2000 as the parent company, along with several subsidiaries and partner companies operating in a total of seven countries. The group focuses on digital transformation in Enterprise Service Management. All iTSM Group companies support their customers in designing digital services holistically from requirements analysis and strategy to implementation, training and ongoing operations. iTSM Group is headquartered in Bodenheim near Mainz, Germany. The group currently employs more than 220 people and serves around 850 customers, evenly split between large enterprises and mid-sized organizations from the private and public sectors. iTSM stands for Inspiring and Tailored Service Mastery. In 2025, iTSM Group and SOLVVision AG joined forces to form one of Europe leading ServiceNow pure-play Enterprise Service Management specialists.
iTSM Group End-to-end Enterprise Service Management strategy, implementation, training, and operation for digital service excellence. Contact Partner Visit Website Customer satisfaction score 4.58 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Bodenheim, Rhineland Palatinate, Germany
iTSM Group Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About iTSM Group The iTSM Group comprises iTSM Consulting GmbH, founded in 2000 as the parent company, along with several subsidiaries and partner companies operating in a total of seven countries. The group focuses on digital transformation in Enterprise Service Management. All iTSM Group companies support their customers in designing digital services holistically from requirements analysis and strategy to implementation, training and ongoing operations. iTSM Group is headquartered in Bodenheim near Mainz, Germany. The group currently employs more than 220 people and serves around 850 customers, evenly split between large enterprises and mid-sized organizations from the private and public sectors. iTSM stands for Inspiring and Tailored Service Mastery. In 2025, iTSM Group and SOLVVision AG joined forces to form one of Europe leading ServiceNow pure-play Enterprise Service Management specialists. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Registered The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 7 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.86 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 20 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 7 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 8 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 15 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 15 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 37 Customer Service Management (CSM) Suite Certification - CSM Professional 20 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management (CIS-FSM) 7 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 14 Human Resources (HR) Suite Certification - HR Professional 10 ITOM Health Certified Implementation Specialist – Event Management (CIS-EM) 7 ITOM Visibility Certified Implementation Specialist – Discovery (CIS-DISCO) 8 Certified Implementation Specialist – Service Mapping (CIS-SM) 8 ITSM Pro Micro-Certification – DevOps Change Velocity 3 Suite Certification - ITSM Professional 3 ITSM Standard Certified Implementation Specialist – IT Service Management (CIS-ITSM) 15 Micro-Certification - CMDB Health 18 Micro-Certification - Configure the CMDB 18 Micro-Certification - Service Portal 18 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 5 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 3 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 3 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 4 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 1 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance (CIS-RC) 4 Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) 4 Security Incident Response Certified Implementation Specialist – Security Incident Response (CIS-SIR) 2 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 8 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 16 Micro-Certification - Agile and Test Management Implementation 7 Telecom Service Management (TSM) Suite Certification - Telecommunication and Media Service Management 1 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 3 Workplace Service Delivery Delivery Accreditation - Workplace Service Delivery 4 Suite Certification - Workplace Service Delivery 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 4
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 58 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 49 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 105
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Technology Telco and Media Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Asia Pacific & Japan Japan Europe, Middle East & Africa Austria, Switzerland, Germany, United Kingdom, Liechtenstein, Luxembourg, The Netherlands, Romania, Saudi Arabia Steyregg, Austria | Zurich Airport, Switzerland | Bodenheim, Germany | Ulft, The Netherlands | Bucharest, Romania Regional Coverage Country Coverage Partner Office Locations Americas United States Asia Pacific & Japan Japan Europe, Middle East & Africa Austria, Belgium, Switzerland, Germany, France, United Kingdom, Liechtenstein, Luxembourg, The Netherlands, Saudi Arabia, South Africa Steyregg, Austria | Zurich Airport, Switzerland | Bodenheim, Germany | Ulft, The Netherlands Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Asia Pacific & Japan Australia, Japan, South Korea, New Zealand Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovenia, Slovakia Steyregg, Austria | Zurich Airport, Switzerland | Bodenheim, Germany | Ulft, The Netherlands | Bucharest, Romania
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