NOW ON NOW ServiceNow works on ServiceNow With AI, data, and workflows on one platform, we are boosting our productivity and creating exceptional experiences. Watch Video (2:04) Read Our Latest Insights
Now on Now Driving Transformation Our Stories Resources
How we deliver real-world results
Unified AI Platform
Transforming Core Business Services HR, finance, legal, IT, and more—all run on our ServiceNow AI platform. A single system connects processes end to end, removes silos, and delivers more intuitive experiences. Read Core Business Story Read Procurement Story
AI-Native Experiences
ServiceNow EmployeeWorks Discover how ServiceNow uses our platform to deliver agentic AI-powered employee experiences. Providing every employee one intelligent front door to ask questions and take action. Watch Video (2:12)
AI-powered Employee Experiences Learn how we’ve connected all of our work in one place. By removing the complexity on the backend, we’re providing seamless experiences across the entire employee journey. Watch Video (2:13) Read the Story
Smarter Support, Faster Answers Great support starts with a strong foundation. We rebuilt our knowledge base from the ground up — consolidating, governing, and infusing AI into every step — so our customers can find answers faster through agentic self-service at scale. Watch Video (5:33) Read Self-Service Story
AI-Powered CRM
CRM: Sell, Fulfill, and Serve on Our AI Platform Discover how we’re connecting front-office experiences with back-office operations to transform the entire customer journey. Watch Video (2:08) Read Our Story
Delivering Exceptional Customer Experiences From first contact to long-term success, we use our own platform to create seamless, AI-powered experiences for every employee and every customer. See how we're connecting the journey — from the front door to renewal. Read Experience Story Read Post-Sales Story
AI Governance and Security
AI Control Tower See how ServiceNow uses our own platform to manage AI as an enterprise capability — with AI Control Tower acting as the connective tissue across every AI use case, from strategy and planning through deployment and value measurement. Watch Video (2:10)
Unifying IT and Security to Strengthen Enterprise Resilience See how our unified approach helps us stay secure, meet regulations, and make faster, data-driven decisions to strengthen resilience and minimize security issues. Watch Video (1:53) Read the Story
Data, Insights, and Responsible AI We built an analytics powerhouse on our own platform to unify data across every workflow — and govern it responsibly. From connected customer experiences to AI guardrails that keep innovation aligned with global standards, here's how we're doing both. Read Analytics Story Read Governance Story
Autonomous Workforce
Autonomous IT Service Desk Discover how we use our platform to streamline operations and simplify employees day-to-day tasks so they can focus on higher-value projects. Watch Video (2:15) Read Our Story
Accelerating Developer Productivity Discover how used our own platform to embed agentic AI across the full development lifecycle freeing our teams to focus on higher-value work. Watch Video (3:17)
Transforming business with AI-driven solutions Our platform brings AI to every part of our business-driving better employee experiences, speeding up operations, improving decision making, and minimizing risks. CRM AI-powers our customer success We’ve reimagined how customer teams work using a connected experience that drives growth. Video CTA Discover How ANALYTICS Transforming analytics With Raptor DB and Workflow Data Fabric, ServiceNow uses its own platform to turn analytics from reactive reporting into predictive insights. Video CTA Discover How CUSTOMER EXPERIENCES AI-powered customer experiences ServiceNow uses its own platform to create one customer experience on one connected workflow based on one service model—simplifying customer experiences across departments. Video CTA Learn How PROCUREMENT Simplifying procurement to run leaner and faster By running procurement on our own Now Platform, we've turned a complex, multi-system process into a simple to use digital workflow. Video CTA Boost Savings Optimizing bots to automate workflows Automating workflows With our Now Platform + RPA, we connect siloed systems through digital workflows, replace manual work with bots, and use AI to continuously improve automation opportunities. Video CTA Boost Automation self service Making it easy for customers We’re using our platform, including AI and machine learning, to deliver terrific self-service for our customers. Video CTA Improve Self-Service AIOps Transforming IT Ops We’ve turned to AI Ops to create a scalable and cost-effective model for IT operations. Video CTA Learn More enterprise resource planning Driving ERP modernization We’ve adopted a “clean core” strategy to modernize our ERP ecosystem and scale the business. Video CTA Learn More employees Improving the experience We’re using AI to boost employee productivity and simplify complex tasks. Video CTA See Our Strategy
Explore further Check out lessons learned from Now on Now. Browse courses AI Value Framework: How ServiceNow Measures the Value of AI Agentic AI Implementations Lessons Learned: Insights from Real-World Experiences Review white papers The Four Essential Elements to Responsible AI Governance Our Now Assist Implementation Lessons Learned How ServiceNow Measures the Value of AI How We Measure Self-Service Effectiveness How the CIO Dashboard Helps Us Run IT Like a Business How We Use the CEO Dashboard as a Control Tower to Run Our Operations Watch webinars Driving Autonomous IT at ServiceNow AI Control Tower: Build, Monitor and Govern at Scale Our Practical Guide to Autonomous IT using AI
Resources AI at ServiceNow Workflow Magazine Leadership