now on now ServiceNow works on ServiceNow We are using our own technology as the AI platform for our business transformation. Watch Video (3:08) Read Our Blogs
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We’re re-imagining the future of work
AI agents
How we’re using AI agents We drive transformation of business processes, experience, and value realization across our company by using our own AI agents. Get infographic Watch Video
Data and intelligence
Data and intelligence See how AI machine learning create actionable insights to boost operations that help businesses make fast and effective decisions. Read our white paper to see how we measure the value of AI. Watch video Read AI Value White Paper
Experience
Experience Learn how we're using AI to boost employee and customer productivity and simplify complex tasks. Get Infographic Read CX Story
Managing IT
Managing IT Discover how one business quickly and easily streamlined operations while giving employees the tools to save time and simplify their day-to-day tasks. Get Infographic Read AIOps Story
Core business services
Core business services Uncover how we're driving business value through self-service, connectivity, and streamlined experiences. Get Infographic See White Paper
’’We’re not just automating a handful of manual tasks and processes across a department or two. We’re infusing AI agents everywhere to reimagine how we work and drive measurable value.’’ Kellie Romack Chief Digital Information Officer, ServiceNow
We face the same challenges as you We understand the importance of providing exceptional experiences, driving productivity, increasing the speed of operations, and managing risk. ZERO SERVICE DESK Rewriting the IT playbook Our journey to Zero Service Desk at ServiceNow. Video CTA Start the Journey ANALYTICS Transforming analytics We're building an analytics powerhouse on our platform with Raptor DB and Workflow Data Fabric. Video CTA Discover How CUSTOMERS Reimagining support We're taking a human-centric approach to intelligent service with the ServiceNow AI Platform. Video CTA Transform Support PROCUREMENT Simplifying procurement We've reimagined the procurement and sourcing lifecycle with the ServiceNow AI Platform. Video CTA Boost Savings Robotic process automation Automating workflows We've re-engineered existing automation and optimized bots for better performance, maintainability and future adaptability. Video CTA Boost Automation self service Making it easy for customers We’re using our platform, including AI and machine learning, to deliver terrific self-service for our customers. Video CTA Improve Self-Service AIOps Transforming IT Ops We’ve turned to AI Ops to create a scalable and cost-effective model for IT operations. Video CTA Learn More enterprise resource planning Driving ERP modernization We’ve adopted a “clean core” strategy to modernize our ERP ecosystem and scale the business. Video CTA Learn More employees Improving the experience We’re using AI to boost employee productivity and simplify complex tasks. Video CTA See Our Strategy
Learn More Explore real-world results from Now on Now. Watch Videos How AI agents transform the way we work within our procurement function How ServiceNow is using AI Agents to increase productivity across the enterprise ServiceNow employees use the ServiceNow AI Platform to create low-code, no-code solutions in their professional and personal communities Introducing the CEO Dashboard, built on the ServiceNow AI Platform How AI agents are transforming how we work Review Our White Papers The Four Essential Elements to Responsible AI Governance Our Now Assist Implementation Lessons Learned How ServiceNow measures the value of AI How we Measure Self-Service Effectiveness How the CIO Dashboard helps us run IT like a business How we use the CEO Dashboard as a Control Tower to Run our Operations Read Our Blogs Boosting customer support agent productivity with generative AI 5 lessons in AI productivity Generative AI use cases: From hype to implementation 3 ways ServiceNow’s people team embraces responsible and ethical AI C-suite point of view: Top 5 challenges to AI adoption Explore our courses AI Value Framework: How ServiceNow Measures the Value of AI Agentic AI implementations lessons learned: Insights from Real-World Experience
Resources AI at ServiceNow Workflow Magazine Leadership