A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About 4MATT LABS
Customers are our most important asset! We are growing Brazilian-wide by focusing on IT Asset Management (ITAM), in the area of Cost Optimization and Risk avoidance in parallel with IT Service Management (ITSM). Our partners have extensive Software Asset Management and Management Consulting international business experience.
We guide our customers with integrated services, from strategic design to implementation and managed services of technology and processes, to achieve compliance, control, and cost savings for IT assets.
The key to our success is our highly qualified, diverse and passionate employees, fostering Innovation through an Open and Flexible Learning environment.
Product Line Certifications
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 4
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Brazil
ServiceNow Resale Territories
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AMS
Brazil
Partner Locations
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AMS
Brazil
Headquarters
Sao Paulo, Sao Paulo, Brazil
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Service Provider
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)