A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About 4wrd Consulting, LLC
4wrd Consulting is a consulting and professional services firm primarily focused on IT Service Management and IT Operations areas utilizing Lean and Agile methodologies, ITIL principles and common best practices to improve processes, increase productivity and ultimately provide exceptional end-user experiences for internal employees and external customers.
We help our clients get the most out of the ServiceNow platform and focus on increasing enterprise cloud adoption. This is accomplished through process improvement and optimization, development/configuration, and administration efforts.
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
Partner Locations
-
AMS
United States
Headquarters
Franklin, Tennessee, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
Industry
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)