4wrd Consulting, LLC

4wrd Consulting was founded with the purpose of building meaningful partnerships by creating efficient business solutions for our clients.

About 4wrd Consulting, LLC

4wrd Consulting is a consulting and professional services firm primarily focused on IT Service Management and IT Operations areas utilizing Lean and Agile methodologies, ITIL principles and common best practices to improve processes, increase productivity and ultimately provide exceptional end-user experiences for internal employees and external customers. We help our clients get the most out of the ServiceNow platform and focus on increasing enterprise cloud adoption. This is accomplished through process improvement and optimization, development/configuration, and administration efforts.

Product Line Certifications

Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Franklin, Tennessee, United States

ServiceNow Partner Type

Services

Industry

Healthcare and Life sciences, Manufacturing, Retail and Hospitality

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.