Australian Centre for Advanced Computing & Communications

As an Elite Partner, AC3 and ServiceNow have the capability to transform your business and find the operational efficiencies you need to grow.

About Australian Centre for Advanced Computing & Communications

We're a leading managed services provider, focused on turning your technology challenges into real results. As an Elite ServiceNow Partner, we have a highly-skilled team of experts who will enable you to achieve your digital transformation objectives. We offer a variety of services to help you to digitise, evolve, and mature your organisation. From greenfields implementation to uplifting existing ServiceNow environments, AC3 have a high skilled team to help you on your journey to unlock your business potential. Our core offerings include ServiceNow implementation services, ServiceNow upgrade services, enterprise service management enablement, platform and service delivery maturity assessment, champion enablement and ServiceNow managed support services. If you would like to transform the old and manual ways of working into modern, digitised workflows and make work and your business better, don't wait, get in touch to find out how we can help today!

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

ServiceNow Resale Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Haymarket, New South Wales, Australia

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Service Management

Customer Satisfaction Score

4.63 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.