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Australian Centre for Advanced Computing & Communications

As an Elite Partner, AC3 and ServiceNow have the capability to transform your business and find the operational efficiencies you need to grow.

About Australian Centre for Advanced Computing & Communications

We're a leading managed services provider, focused on turning your technology challenges into real results. As an Elite ServiceNow Partner, we have a highly-skilled team of experts who will enable you to achieve your digital transformation objectives. We offer a variety of services to help you to digitise, evolve, and mature your organisation. From greenfields implementation to uplifting existing ServiceNow environments, AC3 have a high skilled team to help you on your journey to unlock your business potential. Our core offerings include ServiceNow implementation services, ServiceNow upgrade services, enterprise service management enablement, platform and service delivery maturity assessment, champion enablement and ServiceNow managed support services. If you would like to transform the old and manual ways of working into modern, digitised workflows and make work and your business better, don't wait, get in touch to find out how we can help today!

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 14
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 10
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 5

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia, New Zealand

ServiceNow Resale Territories

  • APJ

    Australia, New Zealand

ServiceNow Service Provider Territories

  • APJ

    Australia, New Zealand

Partner Locations

  • APJ

    Australia

Partner Website
Headquarters

Haymarket, New South Wales, Australia

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • IT Service Management
  • Now Platform App Engine
  • IT Operations Management
Industry
Customer Satisfaction Score

4.35 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)