adesso SE

adesso helps you realize maximum value using ServiceNow by combining extensive industry knowledge, technological competence and proven project methods

About adesso SE

adesso is one of the leading independent IT service providers in the German-speaking world. The company specializes in consulting and tailored development of software for core business processes and public authorities. With more than 6,800 employees, adesso Group is one of the largest German IT service providers. The extensive industry knowledge helps customers in digitalizing and optimizing their processes with ServiceNow. The adesso consultants support customers in developing a strategy for the introduction of Enterprise Service Management in the ServiceNow platform and implementing solutions according to best practices. Focus within ServiceNow lies in IT Service, Customer Service, Field Service, Financial Services Operations and Integrated Risk Management due to adessos industry expertise. More information at: https://www.adesso.de/en/technologies/servicenow/index.jsp

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

Headquarters

Dortmund, Nrth Rhine Westfalia, Germany

ServiceNow Partner Type

Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.