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adesso SE

adesso helps you realize maximum value using ServiceNow by combining extensive industry knowledge, technological competence and proven project methods

About adesso SE

adesso is one of the leading independent IT service providers in the German-speaking world. The company specializes in consulting and tailored development of software for core business processes and public authorities. With more than 6,800 employees, adesso Group is one of the largest German IT service providers. The extensive industry knowledge helps customers in digitalizing and optimizing their processes with ServiceNow. The adesso consultants support customers in developing a strategy for the introduction of Enterprise Service Management in the ServiceNow platform and implementing solutions according to best practices. Focus within ServiceNow lies in IT Service, Customer Service, Field Service, Financial Services Operations and Integrated Risk Management due to adessos industry expertise. More information at: https://www.adesso.de/en/technologies/servicenow/index.jsp

ServiceNow Designations & Awards

Consulting And Implementation Partner

Accreditations

  • Presales Accreditation
    9
  • Sales Accreditation
    11
  • Delivery Accreditation
    7

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

Partner Website
Headquarters

Dortmund, Nrth Rhine Westfalia, Germany

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Energy and Utilities
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Transportation and Logistics
Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.