A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About agineo GmbH
We provide first-class services of the highest quality as the largest DACH ServiceNow partner.
As a specialist for Enterprise Service Management (ESM), we advise and support our customers in the implementation of innovative service projects with ServiceNow. We simplify processes in an intelligent way, reduce costs and make processes transparent.
We have been operating successfully in the market for over 30 years and for several years we are ServiceNow Elite Partner.
Together with our customers, we analyze their business processes and create their own suitable solution. We also support them beyond their completed projects in all matters relating to the optimization of their processes.
As a subsidiary of the Materna Group, we also benefit from a wide range of cross-industry experience in the digitization of business processes.
ServiceNow Designations & Awards
ServiceNow Expertise
-
Certified Master Architect (CMA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 27
- Certified Implementation Specialist – Field Service Management 5
- Suite Certification - CSM Professional 22
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 20
- Suite Certification - HR Enterprise 10
- Suite Certification - HR Professional 17
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 2
- Certified Implementation Specialist – Software Asset Management 4
IT Business Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 6
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 4
- Certified Implementation Specialist – Discovery 16
- Certified Implementation Specialist – Event Management 9
- Certified Implementation Specialist – Service Mapping 8
IT Service Management
- Certified Implementation Specialist – IT Service Management 109
- Suite Certification - ITSM Professional 75
Now Platform App Engine
- ServiceNow Certified Application Developer 29
Security Operations
- Certified Implementation Specialist – Security Incident Response 5
- Certified Implementation Specialist – Vulnerability Response 8
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Germany
ServiceNow Resale Territories
-
EMEA
Austria, Switzerland, Germany, Czech Republic
ServiceNow Service Provider Territories
-
EMEA
Switzerland, Germany
Partner Locations
-
EMEA
Switzerland, Germany
ServiceNow Assure
Headquarters
Aachen, Nrth Rhine Westfalia, Germany
ServiceNow Partner Type
Sales, Service Provider, Services, Technology
Product Line Achievements
IT Service Management, Customer Service Management, Now Platform App Engine, IT Operations Management, IT Asset Management
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
9.61 out of 5 from Responses
ServiceNow Store
Target Company Size
Any
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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