agineo GmbH

Develop solutions, realize complex projects and deliver agile implementations of innovative processes - this is the base of agineo's success!

About agineo GmbH

We provide first-class services of the highest quality as the largest DACH ServiceNow partner. As a specialist for Enterprise Service Management (ESM), we advise and support our customers in the implementation of innovative service projects with ServiceNow. We simplify processes in an intelligent way, reduce costs and make processes transparent. We have been operating successfully in the market for over 30 years and for several years we are ServiceNow Elite Partner. Together with our customers, we analyze their business processes and create their own suitable solution. We also support them beyond their completed projects in all matters relating to the optimization of their processes. As a subsidiary of the Materna Group, we also benefit from a wide range of cross-industry experience in the digitization of business processes.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 32
  • Certified Implementation Specialist – Field Service Management 7
  • Suite Certification - CSM Professional 26
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 25
  • Suite Certification - HR Professional 20
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 5
  • Certified Implementation Specialist – Discovery 16
  • Certified Implementation Specialist – Event Management 10
  • Certified Implementation Specialist – Service Mapping 10
IT Service Management
  • Certified Implementation Specialist – IT Service Management 118
  • Suite Certification - ITSM Professional 86
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 60
Security Operations
  • Certified Implementation Specialist – Security Incident Response 8
  • Certified Implementation Specialist – Vulnerability Response 9
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 5
  • Certified Implementation Specialist – Project Portfolio Management 4

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, Germany

ServiceNow Resale Territories

  • EMEA

    Austria, Switzerland, Germany, Czech Republic

ServiceNow Service Provider Territories

  • EMEA

    Switzerland, Germany

Partner Locations

  • EMEA

    Switzerland, Germany


Aachen, Nrth Rhine Westfalia, Germany

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • IT Service Management
  • IT Operations Management
  • Now Platform App Engine
  • Customer Service Management
  • Creator Workflow
  • Customer Workflow
  • Authorized Training Partner
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

4.74 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)