Contact centers often struggle with fragmented systems, disconnected workflows, and limited visibility across platforms. b+s Connects for ServiceNow brings your contact center and ServiceNow together as one system. We integrate Cisco contact center platforms with ServiceNow, aligning routing, agent experience, data, and workflows so performance improves steadily across every interaction. Agents get the context they need in one place, reducing manual work and improving resolution times, while operations teams gain clearer visibility and control. As a contact center transformation partner, Bucher + Suter focuses on how your systems perform in real-world conditions, not just at go-live. The result is a more efficient operation that adapts over time and delivers measurable value with every customer contact.