Cybage Software, Inc.

Our understanding of ServiceNow has enabled us to join hands with our customers in strategizing services, implementations, and ongoing operations

About Cybage Software, Inc.

‘Cybage is a global software product engineering services organization, that designs and provides services in technology, strategy, and operations. Our scientifically- driven, data-oriented, and delivery-focused approach enables us to spot unmet needs, deliver concrete breakthrough products and services, and make organizations more innovative and agile. We work zealously with you, side-by-side building your institutional capabilities to better understand the market, uncover customer and user insights, evolve and create exceptional customer experiences, and successfully bring them to market. Our global team serves in over 15 countries across North America, Europe, Asia, and Australia. Learn more about how our team of 6300 people delivers value scientifically at https://www.cybage.com/

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Princeton Junction, New Jersey, United States

ServiceNow Partner Type

Service Provider, Services, Technology

Industry

Healthcare and Life sciences

Customer Satisfaction Score

4 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.