A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Cybage Software, Inc.
‘Cybage is a global software product engineering services organization, that designs and provides services in technology, strategy, and operations. Our scientifically- driven, data-oriented, and delivery-focused approach enables us to spot unmet needs, deliver concrete breakthrough products and services, and make organizations more innovative and agile. We work zealously with you, side-by-side building your institutional capabilities to better understand the market, uncover customer and user insights, evolve and create exceptional customer experiences, and successfully bring them to market. Our global team serves in over 15 countries across North America, Europe, Asia, and Australia. Learn more about how our team of 6300 people delivers value scientifically at https://www.cybage.com/
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Service Provider Territories
-
AMS
United States
Partner Locations
-
AMS
United States
Headquarters
Princeton Junction, New Jersey, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Service Provider Premier
Industry
- Healthcare and Life Sciences
Customer Satisfaction Score
4 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)