A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Dicomano Labs
Dicomano-Labs is a ServiceNow partner since 2012.
Under this partnership, we sell ServiceNow licenses and products and implements a complete End-to-End solution based on these products, ranging from consultancy and building the solution architecture, Project management, Implementation & configuration of the platform for its variety of components, providing guidance, maintenance and on-site support.
Dicomano-Labs is at the forefront of technology driven firms dealing with consulting and configuration of cloud in Israel, and is proud to be a pioneer in implementing the solutions of ServiceNow.
Our expertise combined with the methodologies in the dedicated execution and development are at the core of Dicomano-Labs competitive advantage and are the main reason why so many companies in the Israeli Market are choosing Dicomano-Labs.
Dicomano-Labs puts personal aspect at the center, and is constantly focusing on personal touch and speed, both with customers and among employees.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Israel
ServiceNow Resale Territories
-
EMEA
Israel
Partner Locations
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EMEA
Israel
Headquarters
Rosh Ha'ayeen, Jerusalem, Israel
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
Customer Satisfaction Score
5 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)