Dicomano Labs

Founded in 2008 as a software solution and development center for large enterprises, and is the first and largest Israeli partner of ServiceNow.

About Dicomano Labs

Dicomano-Labs is a ServiceNow partner since 2012. Under this partnership, we sell ServiceNow licenses and products and implements a complete End-to-End solution based on these products, ranging from consultancy and building the solution architecture, Project management, Implementation & configuration of the platform for its variety of components, providing guidance, maintenance and on-site support. Dicomano-Labs is at the forefront of technology driven firms dealing with consulting and configuration of cloud in Israel, and is proud to be a pioneer in implementing the solutions of ServiceNow. Our expertise combined with the methodologies in the dedicated execution and development are at the core of Dicomano-Labs competitive advantage and are the main reason why so many companies in the Israeli Market are choosing Dicomano-Labs. Dicomano-Labs puts personal aspect at the center, and is constantly focusing on personal touch and speed, both with customers and among employees.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Israel

ServiceNow Resale Territories

  • EMEA

    Israel

Partner Locations

  • EMEA

    Israel

ServiceNow Assure

Headquarters

Rosh Ha'ayeen, Jerusalem, Israel

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.