Dicomano Labs

Founded in 2008 as a software solution and development center for large enterprises, and is the first and largest Israeli partner of ServiceNow.

About Dicomano Labs

Dicomano-Labs is a ServiceNow partner since 2012. Under this partnership, we sell ServiceNow licenses and products and implements a complete End-to-End solution based on these products, ranging from consultancy and building the solution architecture, Project management, Implementation & configuration of the platform for its variety of components, providing guidance, maintenance and on-site support. Dicomano-Labs is at the forefront of technology driven firms dealing with consulting and configuration of cloud in Israel, and is proud to be a pioneer in implementing the solutions of ServiceNow. Our expertise combined with the methodologies in the dedicated execution and development are at the core of Dicomano-Labs competitive advantage and are the main reason why so many companies in the Israeli Market are choosing Dicomano-Labs. Dicomano-Labs puts personal aspect at the center, and is constantly focusing on personal touch and speed, both with customers and among employees.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner


  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


ServiceNow Resale Territories

  • EMEA


Partner Locations

  • EMEA



Rosh Ha'ayeen, Jerusalem, Israel

ServiceNow Assure

  • Consulting & Implementation Specialist
  • Reseller Specialist
Product Line Achievements
  • Accreditation
  • Certification
  • Government
Customer Satisfaction Score

0 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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