A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Head Ahead
Head Ahead recognise the investment our clients have made in the ServiceNow platform. We also recognise that sometimes organisations need support to maximise the ROI on that investment. We take the time to understand your business, and our initial contact is about getting to know you and your business goals. We have a depth of experience, advising at all levels, developing and delivering services within medium and large scale businesses.
Your business is unique - we understand you will have your own ways of working and want a partner who appreciates your uniqueness and can help in your digital transformation.
We will jointly identify how to drive the most business value from the platform and work with you to deliver the potential you’ve identified and advise on the potential that is as yet undiscovered within your organisation. For more information or an informal discussion, please get in touch with us at contact@head-ahead.com.
Let's Workflow It!
ServiceNow Designations & Awards
Accreditations
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Presales Accreditation4
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Sales Accreditation2
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Delivery Accreditation6
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 2
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 2
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 4
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
United Kingdom
Partner Locations
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EMEA
United Kingdom
Headquarters
Grantham, Lincolnshire, United Kingdom
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Specialist
Product Line Achievements
- Accreditation
- Certification
- AppStore
Industry
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.