Head Ahead

We are a rapidly expanding boutique ServiceNow consultancy specialising in implementations, custom applications & ROI optimisation.

About Head Ahead

Head Ahead recognise the investment our clients have made in the ServiceNow platform. We also recognise that sometimes organisations need support to maximise the ROI on that investment. We take the time to understand your business, and our initial contact is about getting to know you and your business goals. We have a depth of experience, advising at all levels, developing and delivering services within medium and large scale businesses. Your business is unique - we understand you will have your own ways of working and want a partner who appreciates your uniqueness and can help in your digital transformation. We will jointly identify how to drive the most business value from the platform and work with you to deliver the potential you’ve identified and advise on the potential that is as yet undiscovered within your organisation. For more information or an informal discussion, please get in touch with us at contact@head-ahead.com. Let's Workflow It!

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Grantham, Lincolnshire, United Kingdom

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.