General Services Administration Schedule 70 (GSA)
About Hitachi Solutions, Ltd.
日立ソリューションズは2013年1月に日本初のServiceNowパートナーとなりました。
ServiceNowを最適な形で活用頂けるよう、お客様への価値を共有し、長年培ってきたノウハウを元にライセンスコーディネート、コンサルティング、導入支援、導入後サポートまで一貫して提供いたします。
また、日立にて取り扱うサードパーティー製品とのインテグレーションや、ServiceNow利用企業としての観点で、お客様でのServiceNowライフを安定的な拡充へ導きます。
詳しくは、日立ソリューションズのホームページをご覧ください。
Product Line Certifications
Customer Service Management
- Suite Certification - CSM Professional 9
HR Service Delivery
- Certified Implementation Specialist – Human Resources 9
- Suite Certification - HR Professional 7
IT Operations Management
- Certified Implementation Specialist – Discovery 3
IT Service Management
- Suite Certification - ITSM Professional 42
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 15
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
Japan
ServiceNow Resale Territories
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AMS
Puerto Rico, Canada, United States, Brazil
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APJ
Japan
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EMEA
Ireland, United Kingdom
ServiceNow Service Provider Territories
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AMS
United States
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APJ
Japan
Partner Locations
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AMS
United States
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APJ
Japan
ServiceNow Assure
Headquarters
Shinagawa-Ku, Tokyo, Japan
ServiceNow Partner Type
Public Sector, Sales, Service Provider, Services, Technology
Product Line Achievements
Security Operations, Customer Service Management, IT Service Management
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Service Provider, Telecom Media Technology
Customer Satisfaction Score
4.31 out of 5 from Responses
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.