Hitachi Solutions, Ltd.


About Hitachi Solutions, Ltd.

日立ソリューションズは2013年1月に日本初のServiceNowパートナーとなりました。 ServiceNowを最適な形で活用頂けるよう、お客様への価値を共有し、長年培ってきたノウハウを元にライセンスコーディネート、コンサルティング、導入支援、導入後サポートまで一貫して提供いたします。 また、日立にて取り扱うサードパーティー製品とのインテグレーションや、ServiceNow利用企業としての観点で、お客様でのServiceNowライフを安定的な拡充へ導きます。 詳しくは、日立ソリューションズのホームページをご覧ください。

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 12
  • Suite Certification - CSM Professional 9
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 13
  • Suite Certification - HR Professional 10
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 4
  • Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 10
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 53
  • Suite Certification - ITSM Professional 41
Now Platform App Engine
  • ServiceNow Certified Application Developer 20
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 6
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 14

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ


ServiceNow Resale Territories

  • AMS

    Puerto Rico, Canada, United States, Brazil

  • APJ


  • EMEA

    Ireland, United Kingdom

ServiceNow Service Provider Territories

  • AMS

    United States

  • APJ


Partner Locations

  • AMS

    United States

  • APJ



Shinagawa-Ku, Tokyo, Japan

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • Security Operations
  • Customer Service Management
  • IT Service Management
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Service Provider
  • Telecom Media Technology
Customer Satisfaction Score

4.22 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)