Hitachi Solutions, Ltd.

日本で最長のServiceNowビジネス経験と豊富なスキルで、お客様のServiceNowライフを支援致します。

About Hitachi Solutions, Ltd.

日立ソリューションズは2013年1月に日本初のServiceNowパートナーとなりました。 ServiceNowを最適な形で活用頂けるよう、お客様への価値を共有し、長年培ってきたノウハウを元にライセンスコーディネート、コンサルティング、導入支援、導入後サポートまで一貫して提供いたします。 また、日立にて取り扱うサードパーティー製品とのインテグレーションや、ServiceNow利用企業としての観点で、お客様でのServiceNowライフを安定的な拡充へ導きます。 詳しくは、日立ソリューションズのホームページをご覧ください。

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 39
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 6
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    Japan

ServiceNow Resale Territories

  • AMS

    Puerto Rico, Canada, United States, Brazil

  • APJ

    Japan

  • EMEA

    Ireland, United Kingdom

ServiceNow Service Provider Territories

  • APJ

    Japan

Partner Locations

  • AMS

    United States

  • APJ

    Japan

ServiceNow Assure

Headquarters

Shinagawa-Ku, Tokyo, Japan

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.67 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.