IN-IT

Société de conseil spécialisée dans l’Enterprise Service Management

About IN-IT

NOTRE EXPERTISE DE GESTION DES SERVICES EN ENTREPRISE IN-IT intervient au sein de votre entreprise ou à distance et vous propose une offre globale de gestion des services de votre entreprise. Conseil, installations d’outils adaptés à vos besoins, définition de processus, maintenance applicative, IN-IT et ses partenaires assurent une pérennité de vos projets et un suivi personnalisé. Nous sommes spécialisés dans les modules: CSM, ITOM, ITSM, ITBM, GMAO et App Engine.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France

ServiceNow Resale Territories

  • EMEA

    France

Partner Locations

  • EMEA

    France

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Headquarters

Dijon, Cote-d'Or, France

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

3.3 out of 5 from Responses

Target Company Size

101 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.