Infocenter leverages an affordable 24/7 Global Delivery Model (DEVSHOP™). We have deep expertise in HR, CSM/CRM, IT, Security & Enterprise Apps.

About Corporation

As an Elite Partner, Infocenter provides strategy, professional and managed services across all ServiceNow products, including Employee Experience (HR), Customer Service (CSM), ITxM, Security and AppEngine. Infocenter is also a Certified MSP, Sales, and Technology Partner providing solutions on the NOW platform enabling digital transformation across the enterprise. Infocenter is headquartered in Charlotte, North Carolina with additional offices throughout the United States, United Kingdom and a Global Center of Excellence in Pune, India. For more about Infocenter's Certified Practices, capabilities and customer success stories across the ServiceNow platform visit

ServiceNow Expertise

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 8
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 6
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 3
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 18
  • Suite Certification - HR Professional 9
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 3
  • Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 18
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 13
  • Suite Certification - ITSM Professional 9
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 14
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil

Partner Locations

  • AMS

    United States

ServiceNow Assure


Charlotte, North Carolina, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

HR Service Delivery, Customer Service Management, Now Platform App Engine


Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.86 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.