Kinetic IT Pty Ltd

A leading Australian technology services businesses delivering adaptive, outcome-driven services to large and complex ICT environments

About Kinetic IT Pty Ltd

Kinetic IT is a leading Australian-owned and operated technology services business, specialising in Managed ICT Services, Service Integration and Management, Digital Transformation, and Cyber Security. We have a team of over 1,100 amazing and talented people working across our four national hubs located in Western Australia, Victoria, New South Wales and the Northern Territory. Since 1995, many of Australia's largest and well-known organisations have partnered with Kinetic IT for proven end-to-end solutions. Committed to delivering genuine success, we tailor our services to each customer's unique requirements, resulting in fit-for-purpose solutions, award-winning service delivery and consistent end-user satisfaction.

ServiceNow Expertise

  • Certified Master Architect (CMA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ


Partner Locations

  • APJ


ServiceNow Assure


Perth, Western Australia, Australia

ServiceNow Partner Type

Sales, Service Provider, Services


Education, Government, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.