Kinetic IT Pty Ltd

We enhance the human experience through technology. Kinetic IT provides expert ServiceNow consulting, implementation and support.

About Kinetic IT Pty Ltd

Delivering outstanding employee experiences and agile digital workflows, we are an outcome-focused Australian enterprise technology provider that partners with the nation’s top organisations. We enable them to deliver essential services across the education, emergency services, resources, utilities, and transport industries. Since 2012 we have delivered value-driven solutions that solve problems and transform businesses using the Now Platform. By offering thought leadership and leveraging industry best practices, we are committed to delivering genuine customer success. The results are fit-for-purpose solutions, award-winning service delivery and consistent end-user satisfaction. Kinetic IT’s national ServiceNow practice has extensive experience in strategic consulting, design, implementation and support across the Now Platform, enhanced by our ITSM, SIAM and PROTECT+ security offerings. Organisations that depend on trust, endurance, vision and efficiency choose Kinetic IT.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

ServiceNow Resale Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Perth, Western Australia, Australia

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Government, Telecom Media Technology

Customer Satisfaction Score

4.92 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.