A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Kinetic IT
Delivering outstanding employee experiences and agile digital workflows, we are an outcome-focused Australian enterprise technology provider that partners with the nation’s top organisations. We enable them to deliver essential services across the education, emergency services, resources, utilities, and transport industries. Since 2012 we have delivered value-driven solutions that solve problems and transform businesses using the Now Platform. By offering thought leadership and leveraging industry best practices, we are committed to delivering genuine customer success. The results are fit-for-purpose solutions, award-winning service delivery and consistent end-user satisfaction. Kinetic IT’s national ServiceNow practice has extensive experience in strategic consulting, design, implementation and support across the Now Platform, enhanced by our ITSM, SIAM and PROTECT+ security offerings. Organisations that depend on trust, endurance, vision and efficiency choose Kinetic IT.
ServiceNow Expertise
-
Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 4
- Suite Certification - CSM Professional 3
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 5
- Suite Certification - HR Professional 3
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 18
- Suite Certification - ITSM Professional 8
Now Platform App Engine
- ServiceNow Certified Application Developer 9
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Country and Region Coverage
ServiceNow Implementation Territories
-
APJ
Australia
ServiceNow Resale Territories
-
APJ
Australia
Partner Locations
-
APJ
Australia
Headquarters
Perth, Western Australia, Australia
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Operations Management
- Customer Service Management
- IT Service Management
Industry
- Education
- Energy and Utilities
- Government
- Healthcare and Life Sciences
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.69 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)