Lutech Spa

Lutech is a group of companies that support the digital transformation of its customers through an end-to-end offer.

About Lutech Spa

Passion for innovation, commitment to the realization of quality and value projects, deep knowledge of the market and ICT trends bonded with continuous investments: these are the distinctive factors at the heart of Lutech's strategy. These elements are able to create new opportunities for Lutech's customers businesses, allowing them to stand out from the competition, increase competitiveness and strengthen the level of loyalty.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Operations Management
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Italy

ServiceNow Resale Territories

  • EMEA

    Italy

Partner Locations

  • EMEA

    Italy

ServiceNow Assure

Headquarters

Cinisello Balsamo (MI), Milan, Italy

ServiceNow Partner Type

Sales, Services

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.