A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Lutech Spa
Passion for innovation, commitment to the realization of quality and value projects, deep knowledge of the market and ICT trends bonded with continuous investments: these are the distinctive factors at the heart of Lutech's strategy. These elements are able to create new opportunities for Lutech's customers businesses, allowing them to stand out from the competition, increase competitiveness and strengthen the level of loyalty.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
IT Operations Management
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Italy
ServiceNow Resale Territories
-
EMEA
Italy
Partner Locations
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EMEA
Italy
Headquarters
Cinisello Balsamo (MI), Milan, Italy
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)