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Mitsubishi Research Institute DCS Co.,Ltd

三菱総合研究所グループの一員として、お客様の企業価値向上の実現をお手伝いします。三菱総合研究所が持つ総合シンクタンクの知見と、弊社の多彩なIT技術による実現力で、経営のIT化を上流から下流までトータルに支援するサービスを提供しています。

About Mitsubishi Research Institute DCS Co.,Ltd

三菱総研ＤＣＳは、1970年の会社創業以来、銀行、クレジットカード等の金融関連業務で豊富な経験・実績を有する他、千葉情報センターを核としたアウトソーシングやBPO業務などでも強みを持っています。ServiceNowを最適な形でご活用頂けるよう、コンサルティングから導入後のサポートまで一貫してご支援し、様々な課題の解決とお客様のさらなる成長を後押しいたします。詳しくは弊社サイトをご覧ください。（https://www.dcs.co.jp/solution/service/servicenow.html）

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner
Service Provider Partner

Accreditations

  • Presales Accreditation
    18
  • Sales Accreditation
    17
  • Delivery Accreditation
    8

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Suite Certification - CSM Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 1

Public Sector Designations

US Federal Socio-Economic Status

Certified Small Business

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

ServiceNow Resale Territories

  • APJ

    Japan

ServiceNow Service Provider Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

Partner Website
Headquarters

Shinagawa-ku, Tokyo, Japan

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
  • Reseller Premier
  • Service Provider Premier
Product Line Achievements
  • Certification
  • Accreditation
Industry
  • Financial Services
  • Government

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.