Mobile Reach

Rapidly deploy process-driven, highly usable mobile field service apps that extend ServiceNow into technicians' hands.

About Mobile Reach

Mobile Reach extends the ServiceNow platform into the field, enabling your workforce with highly usable mobile apps that quickly solve customer and operational needs, improving productivity, efficiency and service profitability. Mobile Reach provides a direct, certified mobile integration with ServiceNow that allows your employees to use offline-capable, task-oriented mobile applications that mold to your ServiceNow application. Mobile Reach apps support unlimited business processes, including IT asset management, IT service management, field service management, facilities management, CreateNow and custom applications. You can build and deploy apps quickly, designed around any task or process, and integrated directly with ServiceNow.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Cary, North Carolina, United States

ServiceNow Partner Type

Services, Technology

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.