Monochrome Limited

The leading Service Portal UX specialists who can transform your underperforming Service Portal

About Monochrome Limited

It’s been over five years since we undertook our first ServiceNow project when we quickly put ourselves on the map with a tiered Service Catalogue for a leading UK bank using the old CMS platform. We've since delivered work to some of the worlds most renowned brands and created our own productized Service Portal upgrade, the WOW! Portal. Whilst we've built a name for ourselves doing great things with ServiceNow, we still build a lot of bespoke apps and site for clients in a huge range of sectors. It's this diversity that empowers us to thrive in the ServiceNow ecosystem and deliver a level of innovation and insight that our rivals simply cannot match.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Cobham, Surrey, United Kingdom

ServiceNow Partner Type

Sales, Services, Technology

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.