NEOADDITION

Neoaddition helps organizations to maximize the use of servicenow by offering solving business needs through digital transformation. We make IT happen

About NEOADDITION

As a specialist partner, we have a highly-skilled team of experts who will allow you to achive your digital transformation. Our aim is to understand your needs, deliver exceptional service and provide the best results. Our commitment is based on our transparency, partnership, trust and value, in order to deliver results to our customers that are fully aligned with business improvement and process transformation. We support organizations end-to-end by providing expertise for ITSM, ITBM, CSM, PA

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Mexico

ServiceNow Resale Territories

  • AMS

    United States, Mexico

Partner Locations

  • AMS

    Mexico

ServiceNow Assure

Headquarters

Santiago de Querétaro, Queretaro, Mexico

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.5 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.