Novabridge Pty Ltd

We aim to be measured by the quality of our work and the success of our clients. We'd love to support your technology transformation journey!

About Novabridge Pty Ltd

Novabridge is an Australian-founded and owned SME. Formed in 2018. We have a sole focus of delighting customers by delivering transformative solutions on the ServiceNow platform. Collectively, our robust experience allows us to bring the lessons learned in a myriad of projects and ICT operations to better serve our valued clients. The extensive experience of Novabridge staff includes a wealth of green-field deployments, integration and client-tailored solutions. We look forward to contributing to your success!

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 6
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ


Partner Locations

  • APJ



Kingston, Australian Capital Territory, Australia

ServiceNow Partner Type

Sales, Services, Technology


Financial Services, Government, Manufacturing, Service Provider, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.