P1 Consulting

Professional Services and Consulting

About P1 Consulting

P1 Consulting is an Australian services and solutions company specialising in the ServiceNow platform. We have over 10 years experience in the Australian ecosystem and our consultants have over 20 years combined experience on ServiceNow and more than 30 years in IT Service Management consulting and delivery. Our consultants have been part of the growing market since its inception in 2009, and are well-known and respected through our proven track record.

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Lane Cove West, New South Wales, Australia

ServiceNow Partner Type

Services, Technology

Industry

Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.83 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.