PatienTrials Inc

Study Oversight Platform for Decentralized Hybrid Clinical Trials, natively integrated to for Patient Recruitment, Onboarding and Engagement

About PatienTrials Inc

An unified interface built on domain separated now platform, empowers clinicians and site staff to run multiple clinical trials in parallel, across different Sponsors/Pharmaceutical companies. On the other hand, it empowers sponsors to run global clinical trials virtually or through selected sites, more efficiently in a closed community setting with full visibility on site performance and patients engagement across their studies. It provides functionalities like TeleHealth, eConsent, eKYC (certain countries), prescreening, collaboration and enabling a smooth transition from patient recruitment to patient onboarding and patient engagement to patient retention. Study & site-specific configuration in now platform drives bots to monitor patient medication adherence and study specific adherence, let it be reminders or data collection through study-specific timely questionnaires, it all happens through bots.

Country and Region Coverage

ServiceNow Service Provider Territories

  • AMS

    United States, Brazil, Mexico

  • EMEA

    Hungary, Czech Republic, Poland

Partner Locations

  • AMS

    United States


Plano, Texas, United States

ServiceNow Partner Type

Service Provider, Technology


Healthcare and Life sciences

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.