Perspectium

Extract data at scale and automate external service connections with Perspectium integration solutions for ServiceNow

About Perspectium

Service management is supposed to be an enterprise-wide best practice but is often limited by being stuck within individual departments and applications. Perspectium solves the problem of data and process silos by getting information to the right place at the right time through a complete, end-to-end service. As a result, Perspectium enables seamless service delivery within enterprises and service providers. Perspectium provides always-current, secure integration solutions as managed cloud services allowing developers to focus on other digital transformation priorities. Perspectium provides ridiculously high levels of scalability and availability, solving intricate data integration challenges for some of the world’s largest organizations and customer connectivity challenges for the most innovative Managed Service Providers.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

San Diego, California, United States

ServiceNow Partner Type

Services, Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.