A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About PlanHorizon GmbH
PlanHorizon is a boutique partner of ServiceNow who offers Business Consulting and Servicenow Implementation Excellence to the market.
Among our completed projects are
- Project-Portfolio Management Solution for a leading high-tech optical manufacturer
- IT Project Management Solutions for a market leading manufacturing company
- Agile Project Management Solutions for one of the world largest retail companies
- After-Sales and Customer Service Management Solution for a market leading manufacturer of parking systems
- Maintenance management solution for a large cable network
- Customer Service Management solution for a Shared Service Center solution for a large retailer
- IT Service-Broker solution for one of the worlds largest Healthcare providers
- Automotive Development solution for one of the largest Automotive OEMs
- Tender Management solution for a leading manufacturing company
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 4
- Certified Implementation Specialist – Field Service Management 2
- Suite Certification - CSM Professional 3
IT Operations Management
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 3
- Suite Certification - ITSM Professional 3
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 3
- Certified Implementation Specialist – Project Portfolio Management 10
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Germany
Partner Locations
-
EMEA
Germany
Headquarters
Darmstadt, Hessen, Germany
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
Industry
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.63 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)