PlanHorizon GmbH

PlanHorizon GmbH is a ServiceNow Specialist Partner with 15 years of Consulting and Implementation Experience.

About PlanHorizon GmbH

PlanHorizon is a boutique partner of ServiceNow who offers Business Consulting and Servicenow Implementation Excellence to the market. Among our completed projects are - Project-Portfolio Management Solution for a leading high-tech optical manufacturer - IT Project Management Solutions for a market leading manufacturing company - Agile Project Management Solutions for one of the world largest retail companies - After-Sales and Customer Service Management Solution for a market leading manufacturer of parking systems - Maintenance management solution for a large cable network - Customer Service Management solution for a Shared Service Center solution for a large retailer - IT Service-Broker solution for one of the worlds largest Healthcare providers - Automotive Development solution for one of the largest Automotive OEMs - Tender Management solution for a leading manufacturing company

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 3
IT Service Management
  • Suite Certification - ITSM Professional 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 12

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


Partner Locations

  • EMEA


ServiceNow Assure


Darmstadt, Hessen, Germany

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

Strategic Portfolio Management


Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.25 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.