Projector.is, Inc.

Enhance Sales, Support and Service with ScreenMeet's real-time customer and employee engagement platform of Video Chat, Cobrowse and Remote

About Projector.is, Inc.

With easy, secure, and reliable/video calls, cobrowsing, and remote support, ScreenMeet is a natural complement to the ServiceNow Platform. Integrated with Customer, IT and Employee Workflows, ScreenMeet enables real-time service management and best-in-class employee and customer experiences. Existing customers in high tech, financial services and telecom use our remote support solution for remote Desktop support and real-time software fixes (PC/MAC/Linux/Android and iOS). With our new LIVE offering and Paris Agent Workspace integrations, customers can quickly and easily add voice/video chat and cobrowse in any browser and any web site to provide enhanced customer service functions for Use Cases like Financial Planning, Account Reviews, Loan Originations, Tax Preparation, Customer Service, Billing, Employee onboarding and many more.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

San Francisco, California, United States

ServiceNow Partner Type

Technology

Industry

Healthcare and Life sciences, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.