For more than a decade, RGP has delivered enterprise transformation powered by ServiceNow - simplifying complexity, accelerating performance, and improving the human experience at work. Our ServiceNow Practice is recognized for one of the highest client satisfaction scores in the ecosystem, reflecting our people-first, results-driven approach. We combine platform and implementation expertise with RGP's consulting capabilities in Strategy & Transformation, Finance & Accounting, and Governance, Risk & Compliance to align technology innovation with measurable outcomes. Our global practice operates across the U.S. and APAC regions, including Singapore, India, and Australia, enabling around-the-clock collaboration and delivery for multinational clients. This integration bridges process design, data, and execution to deliver resilience, agility, and ROI across ITSM, ITOM, HAM, SAM, HRSD, CSM, IRM, SPM, CRM, HCLS, PSDS, managed services, and award-winning GenAI-enabled workflows.
RGP
RGP | The Human-Centered ServiceNow Partner Driving Real-World Transformation for 10+ Years (formerly Veracity by RGP)
Contact Partner Visit Website Customer satisfaction score 5 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Glen Allen, Virginia, United States
RGP Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About RGP For more than a decade, RGP has delivered enterprise transformation powered by ServiceNow - simplifying complexity, accelerating performance, and improving the human experience at work. Our ServiceNow Practice is recognized for one of the highest client satisfaction scores in the ecosystem, reflecting our people-first, results-driven approach. We combine platform and implementation expertise with RGP's consulting capabilities in Strategy & Transformation, Finance & Accounting, and Governance, Risk & Compliance to align technology innovation with measurable outcomes. Our global practice operates across the U.S. and APAC regions, including Singapore, India, and Australia, enabling around-the-clock collaboration and delivery for multinational clients. This integration bridges process design, data, and execution to deliver resilience, agility, and ROI across ITSM, ITOM, HAM, SAM, HRSD, CSM, IRM, SPM, CRM, HCLS, PSDS, managed services, and award-winning GenAI-enabled workflows. Load More Load Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 0 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 0 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 10 Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand All Collapse All App Engine ServiceNow Certified Application Developer 40 Customer Service Management (CSM) Suite Certification - CSM Professional 11 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 3 Enterprise Architecture Implementation Delivery Accreditation 2 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 4 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 10 Human Resources (HR) Suite Certification - HR Professional 12 ITOM Health Certified Implementation Specialist – Event Management 7 ITSM Pro Micro-Certification – DevOps Change Velocity 2 Suite Certification - ITSM Professional 2 ITSM Standard Certified Implementation Specialist – IT Service Management 5 Micro-Certification - CMDB Health 7 Micro-Certification - Configure the CMDB 7 Micro-Certification - Service Portal 7 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 2 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 5 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 7 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 14 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 3 Security Incident Response Certified Implementation Specialist – Security Incident Response 2 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 10 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 2 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 7 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 3
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s) 3 Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s) 9
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s) 41 Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s) 208 Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s) 68
Focus industries
Self-declared by partner.
Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Glen Allen, United States Asia Pacific & Japan Australia, India, Japan, Malaysia, New Zealand, Singapore Wellington Point, Australia | Mumbai, India | Chiyoda-Ku, Japan | Petaling Jaya, Malaysia | Singapore, Singapore Regional Coverage Country Coverage Partner Office Locations Americas United States Glen Allen, United States Asia Pacific & Japan Australia, India, Japan, Malaysia, Singapore Wellington Point, Australia | Mumbai, India | Chiyoda-Ku, Japan | Petaling Jaya, Malaysia | Singapore, Singapore
Partner resources and collateral
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Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program