RWS

RWS, a unique partner in the ServiceNow ecosystem to support the translation of your HR, ITSM and CSM content on the ServiceNow platform.

About RWS

RWS is a world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. RWS works with 90 of top 100 global brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. When it comes to ServiceNow, RWS is a Technologies & Services partner. RWS offers dedicated solutions - ranging from Machine Translation to Human translation straight from the Localization Framework portal - to ServiceNow customers which are looking to translate their content into up to 120+ languages. See https://www.rws.com/localization/services/resources/translation-services-for-servicenow/ for more details.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ

    South Korea, Singapore

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Hungary, France, Liechtenstein, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Maidenhead, Berkshire, United Kingdom

ServiceNow Partner Type

Services, Technology

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.