RWS, a unique partner in the ServiceNow ecosystem to support the translation of your HR, ITSM and CSM content on the ServiceNow platform.

About RWS

RWS is a world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. RWS works with 90 of top 100 global brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. When it comes to ServiceNow, RWS is a Technologies & Services partner. RWS offers dedicated solutions - ranging from Machine Translation to Human translation straight from the Localization Framework portal - to ServiceNow customers which are looking to translate their content into up to 120+ languages. See for more details.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ

    South Korea, Singapore

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Hungary, France, Liechtenstein, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • EMEA

    United Kingdom


Maidenhead, Berkshire, United Kingdom

  • Build Platform
  • Consulting & Implementation Specialist
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)