Sigital LLC

Sigital specializes in helping companies and governments maximize the value of the ServiceNow platform.

About Sigital LLC

We are a consultancy whose mission is to help organizations deliver IT more efficiently and effectively. In today's digital economy, to compete or deliver services more effectively, every business or government must have the foundation, framework and agility in place to succeed. Through our extensive Management Consulting experience, we have developed a deep expertise and strong passion for the power of the ServiceNow platform to transform your IT operations. We can help you leverage ServiceNow more effectively and efficiently so that you can realize and extend its value. Our service delivery models are focused on aligning your IT Service and Operations Management strategy with your business and service delivery needs, and are based on proven processes and the analytics that reflect best practices in today's IT marketplace.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Columbus, Ohio, United States

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Service Management

Industry

Government, Healthcare and Life sciences

Customer Satisfaction Score

4.93 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.