SoftwareONE

Empowering companies to transform

About SoftwareONE

SoftwareONE is a leading global platform, solutions and services provider with 30 years of experience in software and technology. Our offering spans from software licensing and procurement to software lifecycle management and every aspect of cloud-first advisory, delivery and managed solutions. We have the expertise to support our clients throughout their technology roadmap in today’s digital world.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 14
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    Australia

  • EMEA

    Austria, The Netherlands, Switzerland, United Kingdom, South Africa

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    Austria, Ireland, The Netherlands, Luxembourg, Switzerland, United Kingdom, Belgium, Germany, South Africa

Partner Locations

  • AMS

    United States, Brazil

  • APJ

    Hong Kong, Australia, India, Malaysia

  • EMEA

    Austria, Ireland, The Netherlands, Switzerland, United Kingdom

ServiceNow Assure

Headquarters

Stans, Nidwalden, Switzerland

ServiceNow Partner Type

Sales, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.