ZeTechno

ZeTechno is a ServiceNow boutique, including ITSM/ITBM advisory, implementations, integrations, and custom development.

About ZeTechno

ZeTechno strives to provide quality services to its clients by combining highly skilled expertise and proven methodology resulting a “Smooth Sail towards the achievement of Client’s IT vision”. Our professional expertise in architecture and engineering create unique client specific WOW solutions encompassing the entire process from beliefs to delivery. We understand the platform to its core and have delivered/innovated across Healthcare, Education, Financial domain.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 8
IT Operations Management
  • Certified Implementation Specialist – Discovery 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    India

Partner Locations

  • APJ

    India

ServiceNow Assure

Headquarters

Hyderabad, Telangana, India

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.