What is continuous delivery?

Continuous delivery is an approach to software development where complete software portions are delivered in a ready-to-deploy format in short, controlled cycles.

Traditionally, before software could be released to the end user, it would have to go through large amounts of development, testing and revising. This waterfall methodology, in which entire products were developed upfront before being tested and then deployed, was extremely time consuming, and resulted in slow deployment cycles and a less positive user experience.

A core component of DevOps, and working within the larger context of CI/CD, continuous delivery came about as part of the Agile-software revolution. Rather than create complete packages all at once, continuous delivery incorporates all aspects of building code that could go into production while using advanced automation solutions for repetitive tasks like testing, and it allows developers to ship smaller software changes, at a more consistent rate. Under some circumstances, the code may go directly to production - something also referred to as continuous deployment.

This provides a number of key advantages for businesses and software vendors:

Lower deployment risk

When developers release large-scale deployments, there is a lot that can go wrong. Continuous delivery limits the risk of deployment, by focusing on small changes that are easier to vet and to troubleshoot, and that require less time to fix in the event that they don’t function as expected.

More-accurate progress tracking

Rather than simply waiting on developers to decide when the work is done, continuous delivery allows application and project owners to easily chart progress by tracking software delivery cycles as well as deciding when and how to continue with deployment into production or testing environments. In some cases it may be desirable to leverage the information gathered throughout the continuous delivery lifecycle within a Value Stream Management solution to understand the relative capabilities of teams and to help identify and remove bottlenecks.

Faster releases

When software deployments move through pre-established development stages, individual phases can take up a significant amount of time. Continuous delivery forces teams to build testing and fixing tasks into other daily processes, rely on automation in building, provisioning, and more to help shoulder the burden. This allows for fewer development phases, much less redundant work, and faster turnaround times. In fact, the hallmark of continuous delivery is that it produces software that can be released at any time—a notable improvement over the long delivery times of traditional software development.

Improved feedback

When developers invest a great deal of time into building something, only to discover upon release that it is ineffective or poorly received, they are forced back to square one with very little to show for their effort. Shorter, more-frequent releases show up testing and other issues more quickly and allow the application users to provide feedback early and often, so developers can make course corrections where needed.

Better products

With reliable feedback throughout the delivery lifecycle, developers can improve and streamline their products, testing out features and ideas and cutting away anything that’s unnecessary, ineffective, or that creates a negative user experience.

Lower costs

Continuous delivery relies upon automation to eliminate many of the fixed costs that have traditionally plagued software development. This means less of a cost investment upfront and through the development lifecycle, and an increased return on the costs that remain.

Increased employee satisfaction

Development marathons and looming project deadlines have a way of wearing down development teams. Conversely, small-scale fixes and releases can be managed more easily and in conjunction with other duties. Continuous delivery not only creates a less-stressful working environment and helps prevent burnout, but it also allows developers to interact more directly with users and see exactly how their labors are benefiting customers.

On the surface, continuous delivery sounds and looks a lot like continuous deployment. But while they both are part of the Agile approach to software development, there are subtle differences between the two variations that are worth recognizing.

Continuous delivery requires manual deployment decisions

As described above, continuous delivery automates many of the processes involved in software development and empowers teams to make incremental, ongoing changes to products. But where continuous delivery does not automate is the final stage of approving the deployment to production. Changes that have been made and pushed through to testing environments typically go through manual review and authorization as part of a scheduled release into full deployment.

Continuous deployment automates production updates

Continuous deployment takes automation further, by automatically deploying updates either on a predefined schedule or as soon as code is delivered from the continuous delivery process. If code does not require a deployment window, then by automating change governance (where used) in a reliable way, developers essentially get direct access to production and can ensure that updates are going out regularly, without having to push them out the door themselves. This gives businesses increased capacity to release more deployments at any given time, and even takes a lot of the hassle out of major releases. For most organizations, the inhibitor to continuous deployment is the need for strong governance, for example, because of industry regulation. Implementing continuous deployment in these kinds of organizations is largely dependent upon the ability to effectively automate what used to be manual approvals, such as in a formal change management process.

The overall concept of continuous delivery is easy to grasp: Break time-intensive development processes apart into automation-backed small scale tasks and releases. However, understanding the idea and knowing how to implement the methodology are two separate things. The following are vital prerequisites in making the switch to continuous software delivery:

Create a cultural mindset shift to DevOps practices

The aforementioned waterfall approach to software development may still be deeply ingrained in the minds and processes of development teams. As such, making the cultural switch to DevOps and Agile development will require extensive planning and thorough training. If dev teams are not committed, then continuous delivery is not likely to succeed.

Focus on collaboration between DevOps and leadership

The cultural shift towards DevOps is one that will need to take effect beyond the confines of software development. Fast feedback loops and effective decision making demand clear collaboration and coordination with leadership, so that everyone is fully aware of and committed to the right processes.

Ensure effective security and compliance

Fast turnaround times and pain-free software releases don’t do organizations much good if the end products can’t stand up to security or compliance demands. Thankfully, many of the same approaches to automation tools used throughout continuous delivery can be employed to help minimize the security risk that comes with deployment. Automated code scanning tools with policies determined by specialist security teams become a part of the pipeline. If automated change management is in use then the successful completions of those scans become a part of the information used to automatically create and approve change requests.

Establishing an optimized end-to-end process using continuous delivery requires commitment to several key principles:

Creating a reliable set of processes

Streamlined processes are at the heart of continuous delivery. So, to ensure that these processes are facilitating the best possible deployment cycles, they need to be consistent and repeatable across all environments. Many organizations establish a role that helps to define the platform and processes that developers use to participate in continuous delivery.

Automating the infrastructure

Continuous delivery cannot exist—at least not in any effective form—without automation. Manual processes take time and are difficult to repeat, so organizations should commit to automate as much of the infrastructure as possible. This has become commonplace in testing code and code quality. With the advent of DevSecOps, the same automation is extending to help eliminate security vulnerabilities. This type of automation is now also extending into areas like configuration data management where policies can validate that configuration changes are appropriate (like URLs, Database strings, and any other type of application, infrastructure and environment configuration update.) In regulated environments, the final governance step of change management can also now be automated when utilizing information from the tools used in the delivery pipeline.

Versioning throughout

The last thing a continuous-delivery organization wants is to have to start over when it becomes clear that something wasn’t built correctly. Version control allows developers to track and manage all changes within the code, so that in the inevitable event that an issue arises with the most recent updates, they can simply turn back the clock to earlier versions. This creates a stronger foundation for continuous, high-frequency improvement.

Prioritizing difficult tasks

Optimizing processes and taking care of tasks should become easier with time, because effective DevOps prioritizes the most difficult and time consuming responsibilities to be addressed first. Front load the development cycle, and then worry about making everything else perfect. Agile planning has advanced significantly in this area with capabilities like roadmap, scenario and big room planning and unified backlogs.

Resolving issues immediately

Similar to prioritizing the most difficult tasks, Agile organizations need to be able to address and resolve bugs and other issues as they arise. This not only ensures that products are continuously refined and improved, but it also helps decrease expenses by resolving problems while they are still in their infancy. Artificial Intelligence is highly leveraged in this field with AI Operations solutions becoming more predictive and helping to identify and resolve issues before users are impacted.

Sharing responsibility

Continuous delivery requires everyone involved to be on the same page and working towards a common goal. In other words, an individual's responsibility towards the product does not end when their tasks are completed. This principle demands a cultural shift in terms of accountability. Some centralization of information here can help with collaboration. Data models that link the whole process from ideation to operation in production mean that everyone involved in the delivery can understand what has been happening and why.

Accurately defining completion

In traditional development, different individuals, teams, or departments had much more compartmentalized tasks, and thus often had very different definitions of when a release was done. With shared responsibility comes shared objectives, and everyone involved should recognize that no feature is complete until it has been successfully delivered.

Always improving

The iterative approach can lead to drastically reduced development timelines, but it’s true power lies in its ability to help businesses refine their products. By automating effective processes, cutting out or revising unnecessary tasks, and constantly resolving bugs and other issues, organizations create ever more repeatable, efficient practices. Automation is the key, and effective, powerful software releases are the reward.

ServiceNow IT management solutions are effective support for any organization’s continuous delivery initiatives.

Get started with ServiceNow DevOps solutions, using the power and accessibility of the award-winning Now Platform to accelerate software development and deployment, and bringing improved connectivity and insight into your existing toolchains. Employ built-in automation options to ensure that change creation, tracking, and approval tasks don’t create bottlenecks in your processes. Maintain a detailed audit trail from start to finish, minimizing risk and keeping essential data ready and available in a single, central location.

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ServiceNow is your partner in effective continuous delivery. Experience it for yourself, and revolutionize the way your organization creates and delivers applications.

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