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Configuration Management Database

You need to know exactly what assets are in your IT environment and have current, accurate configuration data in order to effectively manage, much less improve, your systems. Without an effective configuration management database (CMDB), it's difficult to understand your organization's IT environment, particularly in the areas of business service impact analysis, asset management, compliance, and configuration management.

Our Configuration Management Database (CMDB) provides a single system of record for IT. Its logical model of enterprise infrastructure and services gives IT more control over the environment and facilitates decision‑making. And when paired with ServiceNow Service Mapping, the CMDB becomes service‑aware and enables ServiceNow applications to be service‑aware as well.

Dependency views provide visibility into an enterprise application and its dependencies

ServiceNow Configuration Dependency

Dependency views provide visibility into an enterprise application and its dependencies

ServiceNow Service Mapping and CMDB provide complete visibility into services and underlying infrastructure

Screenshot of Configuration Management from ServiceNow product

ServiceNow Service Mapping and CMDB provide complete visibility into services and underlying infrastructure

Gain Visibility into Your IT Environment

Consolidate disparate IT management systems into a single system of record that enables you to see all of your IT assets and how they're functioning at all times.

Build and Maintain a Single System of Record

Store and manage infrastructure and service information only once

Reduce duplication of effort and cost

Ensure information accuracy

Accelerate process execution

Man with Devices

Shape the Enterprise Service Model

Get an end‑to‑end view of configuration item lifecycles and relationships

Maintain data integrity through workflow, escalations, and scheduling

Trust validated configuration data when making decisions about change

ServiceNow Upper Floor Rail

Gain Actionable Insight

Use data visualization to provide context

Understand the impact of incidents, problems, and changes on configuration items (CIs)

Flag unapproved changes to CIs for change governance

Pinpoint the underlying causes of service issues for faster mean time to recovery

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Enable IT Service Processes

Speed resolution of incidents and problems

Reduce risks associated with change

Improve the speed and quality of change

Make better decisions around how assets are used

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