See why we’re a 7-time Gartner Magic Quadrant for ITSM Tools Leader.
What is ITSM?
Use built-in best practices to rapidly consolidate disparate tools to a single system of action in the cloud. Harness your shared data with the most trusted IT service workflows.
Boost agent efficiency with AI-assisted recommendations and automatically assign incidents to the correct resolution team.
Shape service experiences to fit the world your employees work in. Automate support for common requests with virtual agents that understand simple, human language.
Proactively deliver high-quality service at scale. Gain full visibility into any process or service with built-in dashboards and analytics providing real-time, actionable information.
Enable employees to find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments—all from a modern mobile app powered by the Now Platform®.
Use built-in best practices to rapidly consolidate disparate tools to a single system of action in the cloud. Harness your shared data with the most trusted IT service workflows.
Boost agent efficiency with AI-assisted recommendations and automatically assign incidents to the correct resolution team.
Shape service experiences to fit the world your employees work in. Automate support for common requests with virtual agents that understand simple, human language.
Proactively deliver high-quality service at scale. Gain full visibility into any process or service with built-in dashboards and analytics providing real-time, actionable information.
Enable employees to find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments—all from a modern mobile app powered by the Now Platform®.
See how companies like yours use ITSM to elevate their service experiences.
With automation and intelligent workflows, Experian achieved significant productivity gains.
MGM expedited service for IoT-enabled guest rooms using ServiceNow Virtual Agent.
With a modern IT environment, Oshkosh consolidated legacy apps and automated manual processes.
The University of Maryland makes self-service easy, reducing incidents by 25%.
ITSM groups key applications into packages that can grow with you as your needs change.
ITSM integrations
ITSM seamlessly integrates with remote desktop support products, authentication software, and productivity tools.
ITSM seamlessly integrates with remote desktop support products, authentication software, and productivity tools.
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