The advantages of CPQ come down to the support it offers in collecting, analyzing, and retrieving customer and pricing data to reduce costs and improve returns. And, when coupled with advanced AI capabilities, CPQ can go even further. ServiceNow Customer Service Management (CSM) combines innovative automation capabilities and Artificial Intelligence to create a highly targeted approach to price configuration.
Built on the industry essential Now Platform®, CSM empowers your business to deliver a seamless customer service experience at lower cost. Streamline your operations with CSM AI functions. Empower customers with self-service portals. Anticipate and respond proactively to trends and identify gaps for continuous improvement. Provide AI-guided assistance to give agents the resources and contextual insight they need to create personalized customer interactions. Gain a 360° view of agent productivity. And through it all, accelerate the growth of your business as you boost the efficiency and effectiveness of your sales and service agents.
Give your agents the support they need, so they can focus on doing what they do best. Click here to learn more, and see how ServiceNow CSM can improve your service operations across the organization.