Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Now Platform New York Release
  • LATEST RELEASE
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.

Customers

Now Creators
  • CUSTOMER SUCCESS
  • Now Creators
  • Gain recognition and reach new career heights.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Take the right steps at the right time with a proven success plan, aligned to your priorities. Get to value faster with success experts to guide the way.

ServiceNow Customer Success is there throughout your journey.

What you can get with Customer Success Services

Prescriptive plan

Achieve success quickly with programmatic management of your success plan.

Frequent reviews

Uncover opportunities to optimize the performance of your solution.

Best practices

Avoid common and costly pitfalls with technical and process best practices.

User adoption

Drive faster adoption with change management and training programs for users.

Smooth transitions

Manage upgrades and other major events successfully with proven strategies.

Deep insights

Understand the value and performance you’re getting with your solution.

Choose a success package

Professional

(8)
Success planning and orchestration
  • Customer success team (designated, remote executive)
  • Success plan (quarterly updates)
  • HealthScan (monthly)
  • Configuration review (annual)
  • Architectural blueprints (annual)
  • Design review (annual)
  • Business alignment workshop (annual)
  • Training discounts
  • Program management
  • Active incident, problem, change, and enhancement management
  • Performance management and recommendations (weekly)
  • Operational reviews
  • Comprehensive platform review (semi-annual)
  • Business value review
  • Upgrade planning and assistance
  • Solution architect
  • Support account manager

Enterprise

(17)
Designated team and enhanced support
  • Customer success team (onsite visits with designated support account manager and solution architect)
  • Success plan (monthly updates)
  • HealthScan (monthly)
  • Configuration review (annual)
  • Architectural blueprints (annual)
  • Design review (annual)
  • Business alignment workshop (annual)
  • Training discounts
  • Program management (weekly)
  • Active incident, problem, change, and enhancement management
  • Performance management and recommendations (weekly)
  • Operational reviews (bi-weekly)
  • Comprehensive platform review (semi-annual)
  • Business value review (semi-annual)
  • Upgrade planning and assistance
  • Solution architect (designated)
  • Support account manager (designated)

Premier

(17)
Dedicated success team
  • Customer success team (dedicated, onsite support account manager and solution architect)
  • Success plan (as needed updates)
  • HealthScan (weekly)
  • Configuration review (semi-annual)
  • Architectural blueprints (annual)
  • Design review (annual)
  • Business alignment workshop (annual)
  • Training discounts
  • Program management (continual)
  • Active incident, problem, change, and enhancement management
  • Performance management and recommendations (weekly)
  • Operational reviews (weekly)
  • Comprehensive platform review (semi-annual)
  • Business value review (quarterly)
  • Upgrade planning and assistance
  • Solution architect (dedicated)
  • Support account manager (dedicated)

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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