• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Proven Methodology Ensures Customers Are Positioned for Success

The StartNow Methodology delivers ServiceNow project management best practices based on experience gathered from thousands of implementations. Five stages guide customers through implementation while a sixth stage focuses on post‑implementation adoption of ServiceNow across the organization, continual service improvement and further business transformation. StartNow provides project managers with everything they need to manage a ServiceNow deployment, including a project plan with embedded templates and collateral.


The StartNow Methodology is embedded within the StartNow Application and is based on best practices from successful implementations. This ensures customers are positioned for success from the start. Additional benefits include:

Deploy Rapidly with Iterative Approach

Address rapidly changing development needs with sprints that accelerate time‑to‑value

Implement and test new requirements to determine release‑ready functionality and minimize risk

Manage Project Status

Monitor, track and check overall project status and document risks, issues, decisions, actions and changes using the StartNow Application

StartNow Methodology Demo 1

StartNow Methodology Demo 2

StartNow Methodology Demo 4

StartNow Methodology Demo 3

Additional Information

The ServiceNow StartNow Methodology utilizes functionality from the ServiceNow Project Portfolio Management and Software Development Lifecycle (SDLC) applications.

  • Services plan icon


    Establish a project strategy and schedule for the deployment

  • Services prepare icon


    Build the base platform for deployment

  • Services operate icon


    Prepare for go-live and transition to operation

  • Services discover icon


    Determine requirements for success

  • Services deploy icon


    Configure the platform iteratively

  • Services transform icon


    Improve service continually

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