How to make AI work for people This playbook—designed by industry leaders and experts—offers practical steps to transform the workforce. Discover how to enhance employee experiences, track AI performance, and scale your ideas.
AI for People Explore Playbook 3-Point Plan Trends Authors Take Action
Three steps to
AI transformation
Step 1: Build
Build an AI-powered HR function
  • Strengthen the data foundation
  • Turn ideas into scalable solutions for people
  • Monitor AI adoption, performance, and compliance
  • Identify HR roles of the future
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Step 2: Enable
Enable AI across the organization
  • Embrace the reskilling opportunity
  • Determine the skills of the future for the enterprise
  • Create a tailored AI enablement framework
  • Become AI native in learning and development
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Step 3: Transform
Transform the workforce
  • Take an x-ray of the workforce to guide talent strategy
  • Drive change readiness and steward culture change
  • Rethink work design and workforce plans with an AI-native mindset
  • Redefine the workforce with teams of employees and AI agents
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Build:
ServiceNow and Oxford Economics, Enterprise AI Maturity Index
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-enterprise-ai-maturity-index-2025.pdf

Enable:
McKinsey & Company, Superagency in the workplace: Empowering people to unlock AI’s full potential
https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/superagency-in-the-workplace-empowering-people-to-unlock-ais-full-potential-at-work

Transform:
Gallup, AI in the Workplace: Answering 3 Big Questions
https://www.gallup.com/workplace/651203/workplace-answering-big-questions.aspx

 
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Alt
The true power of AI lies not only in the systems we build, but in the skills, creativity, and adaptability of our people. Jacqui Canney, Author Chief People and AI Enablement Officer, ServiceNow
Power to
the people This moment is a call to action to guide how AI is adopted across the enterprise and ensure every employee benefits from it. Accenture 75% of C-suite leaders admit the pace of change is outpacing their training capacity. Video CTA Enterprise AI Maturity Index 2025 82% of organizations expect to increase AI investment next year. Video CTA World Economic Forum 86% of employers anticipate that AI technologies will transform their business by 2030. Video CTA
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Expert voices
People in the know Explore the playbook to get unique insights from visionary leaders. Author Jacqui Canney Chief People and AI Enablement Officer, ServiceNow Video CTA Author Brandon Roberts Group Vice President, People Product, Analytics, and AI, ServiceNow Video CTA Contributing Expert Allie K. Miller Chief Executive Officer of Open Machine, Fortune 500 AI Advisor Video CTA Contributing Expert Kellie Romack Chief Digital Information Officer, ServiceNow Video CTA Contributing Expert Jon Sigler Executive Vice President and General Manager, Platform and AI, ServiceNow Video CTA
Your turn.
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