ServiceNow vs Jira Service Management & other entry level ITSM tools: Know what you’re getting into

What is ServiceNow?

ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow so employees and customers can be more connected, more innovative, and more agile. 

ServiceNow ITSM is the worldwide ITSM leader and helps organizations meet their most important goals without breaking the bank.  We do this by delivering Service Management on a single cloud platform that enables collaboration and smart data-driven decision making. Customers report the ability to unburden IT staff by over 50% and boost IT productivity with fast AI-powered resolutions. In the end, we help our customers empower the new hybrid workforce and improve employee satisfaction by 95% with always-on IT services and 24x7 self-service on any device.

What is Jira Service Management?

Atlassian makes software development and collaboration products that help DevOps teams organize, collaborate, and complete work together. Jira Service Management is a rebrand of their original ITSM tool, Jira Service Desk, which is bundled with some basic capabilities from other products that Atlassian has acquired over the years, such as OpsGenie, Halp, and Mindville.
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Trusted by ~7,700 Enterprise Customers

Discover how organizations rely on ServiceNow to make the world work.

ITSM tools such as Jira Service Management, ManageEngine, and EasyVista can help with basic IT helpdesk functions, but as your organization grows and demands from the business require scale, intelligent automation, and more advanced workflows, these solutions can struggle to keep up with your needs.

This is how ServiceNow stands out from the crowd.

  • Purpose-built ITSM from the start, not refactored bug tracking or case management tools.

  • Designed for the enterprise, unlike other tools which focus on small teams that can create silos in IT. Customers can quickly outgrow the capabilities of these tools.

  • A complete ITSM solution that doesn’t come with hidden costs. Other tools like Jira Service Management require purchasing additional products to unlock key features and rely on 3rd party apps to provide capabilities that come standard with ServiceNow ITSM.

  • A single cloud platform, single code base that easily extends purpose-built service management use cases and workflows beyond ITSM, including Security, HR, Customer Service, Procurement, Legal, and more.

  • Extend IT innovation beyond the helpdesk by empowering IT to drive innovation for the business and expand workflows and use cases where IT Ops, IT Asset Management, Security, Risk & Governance, and Service Management work together – a single platform for action.

1. You won’t outgrow ServiceNow: We have the proven experience to handle demands from the largest organizations in the world. With 11 global datacenter pairs, we are built for scale and performance 

2. Extend and innovate across the organization: It’s easy to maximize your investment while improving how work flows across multiple lines of business 

3. Dedicated cloud: With ServiceNow, customers have a dedicated instance in our private cloud. No need to rely on public cloud to host previously on-premises software 

4. Single codebase: Our solutions share the same codebase which means that they work seamlessly across a true platform 

5. The gold standard in ITSM and more

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Is your organization experiencing growing pains? It often falls on IT to update systems and infrastructure to address rapid growth. Moving from one basic IT helpdesk tool to another basic helpdesk tool won’t get you to the level of efficiency and innovation that the business requires. Invest in the leading platform for ITSM that delivers unparalleled scale and empowers IT to expand employee service experiences beyond the helpdesk. ServiceNow delivers the room for growth with Now Platform native apps and workflows that seamlessly extend across IT ops, security, asset management, HR, customer service, facilities, legal, procurement – across your organization. You won’t get this with other ITSM tools.

Dive deeper into ServiceNow ITSM

Unchain your innovation with a modern, cloud-based, silo-busting ITSM solution.

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