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FINANCIAL SERVICES

Increase Innovation and Efficiency of Your Entire Company

Disruption is the new normal and to be disruptive, you need to fuel innovation and efficiency across your entire company. ServiceNow provides applications to improve customer service and increase employee engagement, plus a platform to build custom work‑flow based applications for any business process or customer application.

Resolve Customer Issues at Lightspeed

ServiceNow omni‑channel Customer Service Management solution provides comprehensive case management with workflow and automation, a searchable knowledge base that includes private customer case history, community forums, and integrated incident, problem, and change capabilities to rapidly resolve customer issues.

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Consumerize the Employee Experience

ServiceNow allows you to drive employee engagement and HR department productivity with a comprehensive application for HR Service Management. Employees can make requests from a consumer‑like HR catalog and see the status of service fulfillment as it progresses. HR teams can automate routine requests, build workflows for more complex requests, and get real‑time statistics on the volume and type of requests.

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Build Business Apps at Lightspeed

For any other common tasks in your company, you can build custom workflow‑based applications to increase the efficiency and speed of all work across your organization. These custom applications can help you reduce cost, grow revenue, or drive toward any other critical objective for your organization.

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What Our Customers Are Saying

Thanks to ServiceNow, employees have the information they need right at their fingertips, significantly increasing employee satisfaction. We see ServiceNow as a key partner in our transformation efforts.

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We’ve also greatly improved morale by giving employees the tools to do their jobs better and empowering them to provide better customer service.

Colin McEvoy
Head of Service Transition

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Man Investments’ custom Idea Lifecycle Management application has improved time to authorization for all new investment proposals, ensured adherence to security and auditability, and provided new levels of transparency

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Improve the Employee Service Experience at Financial Institutions

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