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Modernize IT for Better Patient Outcomes

ServiceNow offers a cloud‑based IT service management and IT operations platform that automates the management of clinical EHR applications and medical assets, critical to patient care and safety. With ServiceNow, healthcare providers like you can improve services, increase availability, and reduce costs, while investing more in modern patient experiences.

Improve Clinical Device Management and Availability

While your clinical assets and biomedical devices are critical to patient care, they’re also difficult to manage. You need to keep track of their locations, regulatory compliance, maintenance schedules, and service agreements. With ServiceNow, do all this and ensure device uptime by enabling IT to proactively address issues and quickly respond to incidents.

Transform Patient Care With Actionable Insights

You already use real‑time analytics and predictive insights to improve patient care delivery and efficiency. EHR systems, as well as connected clinical devices, provide new data for analysis. ServiceNow Performance Analytics enables you to work smarter by pinpointing areas for improvement and remediating issues at the source—before they turn into problems.

Get an Advanced View of EHR Infrastructure

Accountability for EHR performance is often diluted due to a lack of visibility into core IT infrastructure supporting your clinical systems. ServiceNow Service Mapping discovers and maps your most critical applications and the infrastructure that supports them, then predicts potential EHR issues. So you can quickly remediate—and prevent—issues.

  1. 1
    Map EHR Services
    to Infrastructure
    Discover and map relationships between EHR services and the IT components required to support them.
  2. 2
    Keep EHR Service
    Maps Current
    Continuously monitor infrastructure for changes and update EHR service maps in real time.
  3. 3
    Ingest Events from
    Across the Healthcare System
    Gain a consolidated view of service-impacting events for a rapid and effective IT response.
  4. 4
    Prioritize Issues
    and Automate Fixes
    Automate IT and healthcare processes to accelerate remediation, reduce manual tasks, and improve productivity.
  5. 5
    Gain Visibility into
    Healthcare System Service Health
    Prioritize the resolution of issues to ensure service availability.

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