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IT modernization strategy and cloud-based infrastructure for your organization

Modernize and automate IT

Provide impactful service delivery experiences and increased productivity.

Consolidate on a single cloud platform for IT

Modernize IT service experiences. Automatically identify and resolve issues. Align initiatives across strategy and operations to boost productivity.

Deliver impactful experiences on a single platform

Harness the power of a shared data model with common workflows. Transform self‑service with personalized, consumer‑style web and mobile experiences.

Get ahead of issues and resolve them faster

Pinpoint the root cause and automate remediation. Scale staff using conversational virtual agents. Give agents info and recommendations—all in one place.

Align and optimize the full IT lifecycle

Manage strategy and operations on one platform to prioritize demand and mitigate risk. Deliver apps, services, and products with speed and agility.

Analyst Report

IT service management tools are vital for infrastructure and operations organizations to support and deliver IT services.

Gartner, Magic Quadrant for IT Service Management Tools, 29 August 2019, Rich Doheny, Chris Matchett, Siddharth Shetty

Don’t just take our word for it

See how companies like yours have transformed their IT experience.


Saved $3M

Oshkosh consolidates and accelerates service delivery in IT and beyond.


Eliminated multiple legacy tools

Western & Southern aligns IT modernization roadmap with business strategy.


Reduced outages 80%

TransAlta modernizes employee experience and maximizes visibility into IT services.


Reduced status calls 50%

HealthPartners creates unified view to manage work in one place.

Solutions to power your IT transformation

ITSM Technology

IT Service Management (ITSM)

Consolidate legacy systems to elevate the service experience, increase productivity, and achieve new insights.

Align business process to business priorities

IT Business Management (ITBM)

Align work to business priorities, optimize run-the-business resources, and reduce time to market.

Gain visibility with ITOM

IT Operations Management (ITOM)

Gain visibility into your operations footprint, manage IT service health, and optimize delivery and spend.

The technology foundation for IT transformation

Now Platform

The foundation for all your ServiceNow solutions, certified partner apps, and custom app needs.

Join us at a live event


Knowledge 2020 on demand

The learning continues! Browse 950+ online sessions, keynotes, and labs—available now.


Now at Work 2020

Join a global event near you to unlock the power of modern digital workflows.


The Future of Work is now

What’s next in digital transformation? Learn how ServiceNow is making work, work better.


Live product demo

Discover live demonstrations that introduce key concepts to help you transform your enterprise.

Meet with the experts to automate and modernize IT in your organization

Featured Resources


A 6-time Magic Quadrant for ITSM Tools Leader

See why in the 2019 Gartner Magic Quadrant for IT Service Management Tools.


Total Economic Impact

Forrester examines the potential ROI that enterprises may realize by deploying ServiceNow IT apps.


Now on Now: ITOM + ITSM

How ServiceNow improved visibility, productivity, and availability in IT operations.


An ESM industry overview

The Forrester Wave™: Enterprise Service Management, Q3 2018 report offers an unbiased view of ESM.


Transform IT

Drive better business outcomes by improving IT service delivery and support.


IT strategy is dead…so what’s next?

4 steps to go from outsourced service provider to indispensable business partner.


Where is IT today?

Understand IT’s role as an innovator for business transformation to stay competitive.


Leaving legacy IT is easier than you think

Discover a stress-free methodology for implementing a modern ITSM solution—fast.


A 6-step approach for ITSM with ITOM

Walk through the steps to break down organizational silos and drive better outcomes.


Turbo charge your project management office

Learn how to increase business value, improve reliability, and accelerate delivery.

Talk to an expert

Break down silos. Work smarter, not harder, with intelligent automation. Simplify the planning, delivery, and management of services. Bring value to your business—now.

Explore more:    ITSM   AIOps   Customer Service

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