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Streamline Facilities Management with a Service Desk Approach

Your business requires a safe, accessible and fully functioning campus, buildings, and equipment to support daily operations. But facilities services are often managed via a combination of email, spreadsheets, and legacy software systems like Filemaker, making it difficult to manage requests or track the performance of your department. But what if employees in your business could place facilities service requests in the same way they place IT requests?

Free your team from reactive, day‑to‑day operations, running projects on spreadsheets, and keeping track of requests through email. Empower them to optimize resource utilization, reduce operational costs, and align services with company priorities.

  • ServiceNow Optimize

    Optimize space planning

    Replace disparate communication and manual workflows with structured and automated processes that speed service fulfillment, reduce human error, and ensure the right facilities specialist is engaged at the right time

  • ServiceNow Improve

    Increase productivity

    Teams can finally report on the work they do – without repetitive manual effort. Managers can look at their dashboards and gain end-to-end visibility into work progress. Identify redundant work and requests – and eliminate them

  • ServiceNow Control

    Analyze performance

    Track facilities resource utilization through an easily customized reports and dashboard

  • ServiceNow Standardize

    Offer an Online, Self Service Portal

    Provide 24x7 access to facilities information and services, minimizes dependence on tribal knowledge, and decreases the number of redundant or repetitive requests

  • ServiceNow Manage

    Leverage a Single System of Record

    Track and report on KPIs and deliver transparency into the performance of the facilities organization

Related Products and Solutions

Experience the Seamless Flow of Productivity - Make Work Life More Life Like

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Experience the Seamless Flow of Productivity - Make Work Life More Life Like

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