Proactive Service Experience Workflows Managing the growing complexity of network monitoring data The evolution of network technology and the pivot from commoditized offerings to high-growth services has led to a significant focus on exceeding customer and employee experience. Customers expect a transparent, proactive service and quick resolution of their issues. Yet, most Communication Service Providers (CSPs) have disparate legacy systems and disconnected complex processes that lack transparency and slow down response times. Data and organization silos make it difficult for CSPs to arm their front, middle, and back office teams with the information they need to quickly and effectively address outages. This disconnect between network data, service application, and customer data creates a reactive service experience that can ultimately lead to a bad service experience and an unsatisfied customer