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Demand and strategy worksheet

The attached spreadsheet includes formulas to evaluate demands. It also includes tabs for situations when you don't need weighting. If possible, use the Demand application in ServiceNow®.

Consider these key questions when you make demand decisions:

  • What are the company's business strategies, and what is the overall value?
  • Which problems will we solve by implementing those strategies?
  • What are the demands associated with those strategies/problems?
  • What is the best solution to achieve success?

The  ServiceNow program governance framework guide  gives details regarding the strategic and operational teams you should engage in making roadmap decisions. They include the:

  • Executive sponsor
  • Platform owner
  • Service owners
  • Solution architects

We recommend that you also include your ServiceNow account team, which can help you make decisions regarding which ServiceNow solutions best align to your business issues. They can also guide you in the implementation strategies you need to follow for success.

Once you complete the demand prioritization, you can use the roadmap templates to provide a visual for the timing and next steps required to achieve the goals for the coming 12‑month, 18‑month, or 3‑year period.

Download Updated Demand and Strategy Worksheet


To comment on this document, request updates, or communicate directly with ServiceNow Champion Enablement, powered by Customer Success, please see the Demand and Strategy Worksheet conversation.


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