Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

ITSM process guides

Downloading the files requires HI access. If you don’t have access, ask your ServiceNow system administrator to get them for you.

The ITSM process guides explain how to use ServiceNow applications to support the following ITIL processes:

  • Incident management
  • Service catalog and request fulfillment
  • Change management
  • Configuration management
  • Knowledge management
  • Problem management

Use during a new implementation, or if your organization is evaluating how you can improve your current use of the applications.

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