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Platform Team Support Model

Platform support team

ServiceNow® recommends that you consider creating a Now Platform® support team. This team serves a critical role in establishing, maintaining, and extending ServiceNow as a strategic business platform. The responsibilities of the team ensure stability, performance, and a user experience that leads to high levels of satisfaction. 

For more details, see the Platform Support Model white paper. To view the document, you must have access to HI (the ServiceNow technical customer support portal). If you do not have HI access, speak with your ServiceNow system admin or platform manager/owner—that person should have access and be able to download it for you.

Staffing calculator template 

ServiceNow customer Becton Dickinson uses the attached platform resource calculator to anticipate and model support team needs as it relates to the usage of the Now Platform. You can customize the template for your own organization based on which applications you're using, the number of fulfillers, and other variables. 

– Thanks to Trish Johnson of Becton Dickinson 

Download ServiceNow Platform Support Calculator template


To comment on this document, request updates, or communicate directly with ServiceNow Champion Enablement, powered by Customer Success, please see the Platform Team Support Model conversation.


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