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Process and requirements workshop outline

The attached document provides an outline of the items you should document as you prepare for and engage in a process and requirements workshop. The document is designed to align with any service management process you may want to build in ServiceNow®. Whether your organization is using the support of ServiceNow Professional Services or a certified ServiceNow partner, or you feel ready to run a workshop on your own, this document will help you gather the right information. 

Download Generic Process & Requirements Workshop Outline

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