• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Process and requirements workshop outline

The attached document provides an outline of the items you should document as you prepare for and engage in a process and requirements workshop. The document is designed to align with any service management process you may want to build in ServiceNow®. Whether your organization is using the support of ServiceNow Professional Services or a certified ServiceNow partner, or you feel ready to run a workshop on your own, this document will help you gather the right information. 

Download Generic Process & Requirements Workshop Outline

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