• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Program charter and management plan

A  true strategy is imperative to transforming and elevating the use of ServiceNow® to a program—rather than just another tool. The attached template will help your organization to not only think strategically, but to document your program strategy so that it's readily available to the organization. This prepares you, your team, stakeholders, fulfillers, and end users to properly support not only current services, but the services you intend to implement or develop in the future. With this template, you can apply the recommendations for the proper governance of your ServiceNow program, as outlined in the program governance framework guide.

Download Program Management Charter template

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