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Program charter and management plan

A  true strategy is imperative to transforming and elevating the use of ServiceNow® to a program—rather than just another tool. The attached template will help your organization to not only think strategically, but to document your program strategy so that it's readily available to the organization. This prepares you, your team, stakeholders, fulfillers, and end users to properly support not only current services, but the services you intend to implement or develop in the future. With this template, you can apply the recommendations for the proper governance of your ServiceNow program, as outlined in the program governance framework guide.

Download Program Management Charter template


To comment on this document, request updates, or communicate directly with ServiceNow Champion Enablement, powered by Customer Success, please see the Program Charter and Management Plan conversation.


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