Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Solution-specific journey documents

These documents include overviews of the ServiceNow reference architecture for the journey related to ServiceNow's solutions. Use them as frameworks to determine the steps needed to mature your use of the ServiceNow platform capabilities.

Click below to download the journey documents for these ServiceNow solutions:

  • IT Service Management
  • IT Business Management
  • IT Operations Management
  • Human Resources
  • Performance Analytics
  • Cloud
  • Customer Service Management
  • Security

Download Journey Documents

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